RETURNING UNWANTED ITEMS
If you are not 100% satisfied with your purchase just let us know within 30 days of receiving your order for a full refund. This can be done using the ‘Contact Us’ section on the website or through your online account.
We will provide you with a prepaid returns label for you to return the items back to us free of charge. Once we have received your items a refund will be processed within 1-3 working days. Refunds may then take 5-10 days to appear in your bank or PayPal account.
If all items in the order are being returned, we will refund all original shipping costs.
RETURNING FAULTY PRODUCTS
If your goods are received damaged or develop a fault within 30 days of purchase, please contact us to arrange a refund or replacement.
If a fault develops after 30 days, we’ll repair or replace the product in accordance with the terms of Consumer Right Act 2015
Returns are free, so if ever an item needs to be returned to us for a repair, replacement or refund a prepaid returns label will be provided.
Where all items are returned, original shipping costs will also be reimbursed.
Our returns and cancellation procedures are aligned with EU Consumer Guarantees, which can be found at https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm
THE RETURN PROCESS
Once we have been notified of your return request, you will shortly receive a pre-paid Royal Mail returns label. You will then need to download and print this label before attaching it to the parcel to be returned.
Please ensure the parcel is sealed securely and the item has adequate protection, before dropping the parcel off at your local Post Office https://www.postoffice.co.uk/branch-finder . Please request a receipt as proof of postage.